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You will be eligible to receive any upgrades that become available for the products under subscription during the term of your contract. An upgrade is a commercial release of the software that enhances the software and for which Autodesk normally charge a fee.
Product extensions are modular enhancements to some Autodesk software, they provide new functionality, are fully compatible with the base product and are easy to learn. Extensions are exclusively available to subscription customers. They can be downloaded from the Subscription Centre.
The right to use previous versions:
This is a unique legal entitlement reserved exclusively for Subscription customers. You will be legally entitled to continue using previous software versions, even after installing an upgrade of those products. The standard entitlement is three (3) versions back.
The right to install the software at home:
Autodesk Subscription customers have an exclusive Home Use right. This means that as the licensee of the software you may install a second copy of the software at another location away from your usual office or place of work. Second location includes computers located at your employees homes, or on your employees personal computers. This Home Use right is only valid for as long as the software in question is under subscription, and is valid only for the number of licenses covered by your subscription contract. In certain situations, a subscirption is mandatory to benefit from this policy.
e-Learning features self-paced, interactive lessons for some Autodesk products. Every registered member of the Subscription Centre has access to the e-Learning facility that is available under their contact terms. Each lesson is 15-20 minutes in length. Lessons are organised in product catalogues. Each catalogue contains 15-20 lessons and new lessons are added periodically. The lessons feature hands-on exercises, with an option to utilise a simulation instead of the software application. Users also have the ability to take a pre-test to identify skills gaps. A post-test can help users gauge their progress.
Web support provides access to a secure website where customers can submit technical questions to Autodesk support staff through an interactive online interface. Questions are routed to Autodesk Technicians who provides responses through the web and email. The website includes incident reporting and tracking tools to monitor the status of all questions asked by the customers organisation and all responses provided by Autodesk. Autodesk Technicians endeavour to respond within 4 hours of receipt.
The Subscription Centre has also changed its name, now known as your Autodesk Account, this is a password-protected online application where members access program benefits, downloads, exclusive community content (including industry white papers) and subscription administration where you can view your subscription coverage reports and maintain your contact information.
Exclusive community resources:
As an Autodesk Subscription customer, you gain access to community resources and exclusive, subscriber-only privileges. These includes: early access to new technology, invitation-only webcasts, and preferred subscriber status at Autodesk University and other worldwide corporate events.
If you require further information or advice, please CLICK HERE to send us an e-mail or telephone us directly on 01992-807419.
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